Privacy Policy

Who we are

This policy explains how Coalville Exports Ltd ("we", "us") uses personal information collected through this website, WhatsApp, email and telephone. We are the data controller.

You can contact us at info@coalvilleexports.co.uk or on 07813 541144.

What we collect

When you send us an enquiry we collect the details you give us: your name or company name, telephone number, email address, details of your vehicle (registration, make and model, year, mileage, body type, MOT status, condition, location and asking price), any photos you upload and any additional information you provide. If you contact us on WhatsApp, by phone or by email, we keep the details of that conversation.

We also collect basic technical information when you use the website, such as your IP address, which we use only to protect the enquiry form from spam, and, if you arrive from a Google advert, the advert click identifier so that we can measure our advertising.

How we use it

We use your information to value your vehicle, contact you about buying it, arrange collection and payment, keep records of our transactions and improve our website and advertising.

Our legal bases are taking steps at your request before entering a contract, performing that contract, our legitimate interests in running and promoting our business and, for cookies and similar technologies, your consent.

Who we share it with

We do not sell your information. We may share it with people who help us run the business, such as our website host and email provider, and with others who help us collect or transport a vehicle where they need the details to do so.

If you accept analytics and advertising cookies, Google may receive information about your visit. These providers act on our instructions or under their own privacy policies.

How long we keep it

We keep enquiry details and photos for as long as we need them to deal with your enquiry and for a reasonable period afterwards. We keep transaction records for as long as the law requires for accounting and tax purposes.

Cookies and your rights

This website only uses analytics and advertising cookies with your consent, and you can withdraw your consent at any time by clearing your browser cookies.

You have the right to ask for a copy of your information, to have it corrected or deleted, to restrict or object to our use of it, and to complain to the Information Commissioner's Office at ico.org.uk. To use any of these rights, email info@coalvilleexports.co.uk.